Wasgij? Xmas 21 | A Very Merry Makeover

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Unwrap the Surprise with Wasgij? Xmas 21 A Very Merry Makeover

The Wasgij? Xmas 21 A Very Merry Makeover is not your ordinary jigsaw puzzle—it's a festive mystery that challenges you to piece together what the shoppers are seeing, not what's on the box! This 1000-piece reverse puzzle brings the magic of Christmas shopping to your puzzle table with decorations, cheer, and an unexpected surprise.

What Makes Wasgij Puzzles Special?

Unlike traditional puzzles, Wasgij challenges you to use your imagination and problem-solving skills to work out what has caught everyone's attention. The image on the box shows Mr & Mrs Claus enjoying a festive day out at the grandest department store in town, with towering Christmas trees, beautiful decorations, and an atmosphere brimming with cheer. But after leaving Santa to browse, something has left Mrs Claus in complete shock! What can the customers see that has left the shop floor in awe? That's the puzzle you need to solve!

Why Puzzle Lovers Choose Wasgij

• Unique Challenge: Puzzle what the shoppers are seeing, not the image on the box—perfect for experienced puzzlers seeking something different
• Premium Quality Pieces: 1000 precision-cut pieces with excellent fit and durability, manufactured in New Zealand by trusted brand Holdson
• Festive Fun: Christmas shopping theme with holiday cheer and unexpected twists makes puzzle-solving perfect for the festive season
• Brain Training: Develops spatial reasoning, problem-solving, patience, and creative thinking through reverse-engineering the scene
• Display-Worthy: Completed puzzle measures approximately 688×493mm—ideal for framing as seasonal décor
• Screen-Free Entertainment: Engaging solo or group activity perfect for cosy Christmas evenings

The Story

Mr & Mrs Claus are enjoying a festive day out, indulging in a little seasonal shopping at the grandest department store in town. With towering Christmas trees, beautiful decorations, and an atmosphere brimming with cheer, it's the perfect place for a treat. After leaving Santa to browse, something has left Mrs Claus in complete shock! What can the customers see that has left the shop floor in awe? Use your imagination to piece together the Christmas surprise!

Product Details

• 1000 premium quality puzzle pieces
• Completed size: approximately 688×493mm
• Manufactured in New Zealand by Holdson
• Suitable for ages 8+ years
• Part of the popular Wasgij Christmas collection
• SKU: HOL779406

Perfect For

Ideal for puzzle enthusiasts, Christmas gift-giving, festive family activities, holiday entertainment, or anyone who loves a good mystery with a festive twist. Makes an excellent Secret Santa gift, stocking filler upgrade, or entertainment for Christmas gatherings.

Trusted by Australian puzzle lovers for quality craftsmanship and innovative puzzle concepts. Add this festive mystery challenge to your Christmas collection today!