Toybox Tales Gift Card

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Give the Gift of Wonder with Toybox Tales

At Toybox Tales, we believe every child deserves toys that spark imagination, fuel curiosity, and inspire learning through play. Our Toybox Tales Gift Card is the perfect way to share that magic with the special children in your life.

Why Choose a Toybox Tales Gift Card?

• Curated Selection: Access to our expertly chosen range of educational toys, STEM kits, beloved character plush including Bluey, PAW Patrol, and Marvel, premium wooden toys, and award-winning brands like Ravensburger and Connetix
• Ultimate Flexibility: Redeemable both online at toyboxtales.com.au and in-store at our Moorabbin showroom, giving recipients the freedom to browse and choose
• Quality Guaranteed: Every product at Toybox Tales is selected with care to ensure it meets our high standards for educational value, safety, and fun
• Perfect for Any Occasion: Birthdays, holidays, celebrations, or just because – a Toybox Tales gift card fits every special moment

The Toybox Tales Difference

When you give a Toybox Tales Gift Card, you're not just giving a toy – you're giving an experience. Our Australian toy store specializes in products that combine play with learning, helping children develop critical thinking, creativity, and problem-solving skills while having fun.

From our carefully curated collection of Ty Beanie Boos to innovative STEM kits that inspire future engineers, every item in our store is chosen to unlock potential and create lasting memories.

How It Works

Simply choose your amount, and the recipient can explore our full range of educational toys, character favorites, and premium playthings. Whether they're shopping from home or visiting our welcoming Moorabbin location, they'll discover toys that truly matter.

Give the gift of choice, quality, and wonder. Give a Toybox Tales Gift Card.