FAQ's

How can I purchase from Toybox Tales?

You can buy our awesome products in store or online.

Our store is located at 422 Hampton Street, Hampton, VIC, 3188.

What payment methods do you take?

If you are purchasing online, we take VISA, Mastercard, AMEX, Apple Pay, Google Pay, PayPal, Shop Pay, Afterpay, ZipPay or our Toybox Tales Gift Cards,

In store, we currently accept cash, VISA, Mastercard, EFTPOS, AMEX, Afterpay and our Toybox Tales Gift Cards.

How long does it take you to dispatch my online order?

Any order placed Monday to Friday will leave our store within 24 hours.  If you place an order on a weekend your order will leave our store on Monday.

What are your charges for shipping?

Orders over $200 are shipped to you free of charge.

For orders under $200, standard shipping is $11.95 and express shipping is $19.95.

Some bulky items are charged at a higher rate ($39.95) for express shipping.

On rare occasions it becomes unecconomical for us to send some bulky orders to remote locations. Toybox Tales reserves the right to contact you with a revised shipping cost should this be the case. Any additional postage costs will be charged at cost and communicated clearly before charges are incurred by the customer. We will never automatically charge additional costs.

What if my order is damaged or lost in transit?

We track all our orders (and you will also be able to track them) but understand things sometimes go wrong!  If your order is damaged or lost please contact us on (03) 9521 6998 during shop hours or send us an email athello@toyboxtales.com.au.

Tracking my order

When your online order is dispatched you will be sent tracking details.  If you have any questions please contact us on (03) 9521 6998 during shop hours or send us an email athello@toyboxtales.com.au.

Click and Collect

We do offer click and collect free of charge and this is available through our website.  Please choose ‘Click and Collect’ at the checkout and you will receive a notification once your order is ready to pick up.

Gift Cards

Gift cards are available for purchase through our website.  These can be redeemed online or in store and are valid for 3 years from the date of purchase.  Our gift cards are available in $10, $25, $50 and $100 amounts.  Please note these cannot be redeemed for cash.

Purchasing a Gift Online

If you are purchasing a gift for someone, please let us know in the ‘cart’ page.  There is a section for order notes here so please pop in that it’s a gift.  We will ensure there is no pricing on your item and no pricing on the receipt.  If you would like your gift to be wrapped please select this at checkout as well.

Are my contact and payment details secure when purchasing online?

Yes, please refer to our Privacy Policy here for more information -  https://toyboxtales.com.au/policies/privacy-policy

Am I able to purchase over the phone with you?

We prefer your orders are placed with us in store or online.  Please call us if you need to make a purchase over the phone.  Our system processes phone orders securely and we will dispatch your purchase within 24 hours.