You can buy our awesome products in store or online.
Our store is located at 422 Hampton Street, Hampton, VIC, 3188.

If you are purchasing online, we take VISA, Mastercard, AMEX, Apple Pay, Google Pay, PayPal, Shop Pay or our Toybox Tales Gift Cards.
In store, we currently accept cash, VISA, Mastercard, EFTPOS and our Toybox Tales Gift Cards.
We are working on AfterPay and AMEX for in store and will be live with these soon!

The 'UNLOCKTOYBOX' code can be used for 10% off your first purchase.
Discount is only valid on first purchase either in store or online.
Discount code is not automatic and must be added to cart to be active.
Some product exclusions may apply including some sale items or specific brands.
Discount is off product cost only, not any freight or handling charges. Not valid with any other offer (unless stated).

Any order placed Monday to Friday will leave our store within 24 hours. If you place an order on a weekend your order will leave our store on Monday.

Orders over $200 are shipped to you free of charge.
For orders under $200, standard shipping is $11.95 and express shipping is $19.95 (39.95 for bulky items)
If you order a bulky or heavy item we will be in contact with a suitable shipping method and cost.

We track all our orders (and you will also be able to track them) but understand things sometimes go wrong!
If your order is damaged or lost please contact us on (03) 9521 6998 during shop hours or send us an email at hello@toyboxtales.com.au.

When your online order is dispatched you will be sent tracking details. If you have any questions please contact us on (03) 9521 6998 during shop hours or send us an email at hello@toyboxtales.com.au.
We do offer click and collect free of charge and this is available through our website. Please choose ‘Click and Collect’ at the checkout and you will receive a notification once your order is ready to pick up.
Gift cards are available for purchase through our website. These can be redeemed online or in store and are valid for 3 years from the date of purchase. Our gift cards are available in $10, $25, $50 and $100 amounts. Please note these cannot be redeemed for cash.
If you are purchasing a gift for someone, please let us know in the ‘cart’ page. There is a section for order notes here so please pop in that it’s a gift. We will ensure there is no pricing on your item and no pricing on the receipt. If you would like your gift to be wrapped please select this at checkout as well.
Unable to find satisfactory answers ? Contact Support