How can I purchase from Toybox Tales?
You can buy our awesome products in store or online.
Our store is located at 15 Cochranes Rd, Moorabbin, VIC 3189. You can enter via The Clik Collective Entrance
What payment methods do you take?
If you are purchasing online, we accept VISA, Mastercard, AMEX, Apple Pay, Google Pay, PayPal, Shop Pay, Afterpay, Zip Pay and our Toybox Tales Gift Cards.
Our systems are set up with fraud detection filters. If your oder is detected as potentially fraudulant we will contact you to discuss your options.
How long does it take you to dispatch my online order?
Any order placed Monday to Friday will leave our store within 24 hours. If you place an order on a weekend your order will leave our store on Monday.
What are your charges for shipping?
Orders over $200 are shipped to you free of charge.
For orders under $200, standard shipping is $11.95 and express shipping is $19.95 ($39.95 for bulky items)
On rare occasions your order may be unecconomical for us to ship with the above rates. We reserve the right to contact you and discuss your shipping options should this be the case.
What if my order is damaged or lost in transit?
We track all our orders (and you will also be able to track them) but understand things sometimes go wrong! If your order is damaged or lost please contact us on (03) 9521 6998 during shop hours or send us an email at hello@toyboxtales.com.au.
Tracking my order
When your online order is dispatched you will be sent tracking details. If you have any questions please contact us on (03) 9521 6998 during shop hours or send us an email at hello@toyboxtales.com.au.
Click and Collect
We do offer click and collect free of charge and this is available through our website. Please choose ‘Click and Collect’ at the checkout and you will receive a notification once your order is ready to pick up.
Gift Cards
Gift cards are available for purchase through our website. These can be redeemed online or in store and are valid for 3 years from the date of purchase. Our gift cards are available in $10, $25, $50 and $100 amounts. Please note these cannot be redeemed for cash.
Purchasing a Gift Online
If you are purchasing a gift for someone, please let us know in the ‘cart’ page. There is a section for order notes here so please pop in that it’s a gift. We will ensure there is no pricing on your item and no pricing on the receipt. If you would like your gift to be wrapped please select this at checkout as well.
Are my contact and payment details secure when purchasing online?
We take your information and personal security very seriously. For more information, please refer to our Privacy Policy.
Am I able to purchase over the phone with you?
We prefer your orders are placed with us in store or online. Please call us if you need to make a purchase over the phone. Our system processes phone orders securely and we will dispatch your purchase within 24 hours.