Warmies | Marshmallow Unicorn

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Looking for a gift that feels like a warm hug? The Warmies Marshmallow Unicorn is more than just a cuddly soft toy - it’s a soothing companion designed to bring comfort, calm and cosy moments to children and grown-ups alike.

Fully heatable in the microwave, this luxuriously soft unicorn provides hours of gentle warmth, making it perfect for bedtime routines, quiet time, winter chills or simply winding down after a big day of learning and play. Lightly scented with relaxing French lavender, it adds a subtle, calming aroma that helps create a peaceful environment for rest.

At Toybox Tales, we love products that support families in practical, nurturing ways - and Warmies are a beautiful blend of comfort and care. Weighted for an extra snuggly feel, this marshmallow-soft unicorn offers reassuring pressure that many children find soothing, especially during moments of overwhelm, restlessness or transition.

Why Families Love Warmies Marshmallow Unicorn

• Microwavable heatable soft toy for lasting, soothing warmth

• Gently scented with French lavender to encourage relaxation

• Weighted design for extra comfort and calming support

• Can be chilled in the freezer for cooling relief on warmer days

• Suitable for all ages - a thoughtful gift from toddlers to grandparents

• Reusable and reheatable time and time again

Whether you’re a new mum building a comforting bedtime routine, a grandparent wanting a meaningful and practical gift, or a busy parent looking for gentle ways to support emotional wellbeing, this unicorn delivers comfort with a sprinkle of magic.

A Thoughtful Gift for Every Age

The Warmies Marshmallow Unicorn makes a beautiful birthday gift, baby shower present or “just because” surprise. It’s especially treasured during cooler months, when cosy rituals and calm evenings matter most.

Care Instructions

Surface clean regularly with a lightly damp cloth and allow to dry at room temperature.
Do not immerse in water.