Tub Sub

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Make bath time (or backyard play) a splash with the Tiger Tribe Tub Sub, handpicked by Toybox Tales for little ones who love imaginative water play! This adorable submarine-themed water blaster is perfectly sized for small hands and designed to spark big adventures. Simply pull the handle to draw in water, then push to blast — it’s that easy.

Featuring cheeky animal friends in the portholes and a removable periscope for extra pretend-play fun, Tub Sub is as playful as it is practical. Made from safe, BPA- and phthalate-free bioplastic, and packaged in 100% recycled paper, it’s a sustainable choice parents can feel good about.

✨ Features:

• Cute submarine water blaster for bath or outdoor play

• Removable periscope for added fun

• Encourages hand-eye coordination & imaginative play

• Made from bioplastic & packaged sustainably

• BPA-free and phthalate-free

• Approx. size: 105mm x 165mm

• Recommended for ages 2–5 years

🛁🐠 At Toybox Tales, we love toys that make bath time fun (even for the bath-averse!). The Tiger Tribe Tub Sub is a delightful way to turn splashes into smiles.