Tooky Toy - Felt City Play Set

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Build Your Own City with the Tooky Toy Felt City Play Set

The Tooky Toy Felt City Play Set is a beautifully crafted imaginative play experience that lets children design and create their own bustling cityscape. Made from premium quality felt with vibrant colours and detailed pieces, this versatile playset encourages creativity, storytelling, and fine motor development through open-ended construction play.

Why Parents Love This Play Set

• Open-Ended Creative Play: Mix and match felt buildings, vehicles, trees, and characters to create unlimited city layouts and scenarios
• Premium Felt Construction: Soft, durable felt pieces are safe for little hands, quiet during play, and built to withstand countless city-building adventures
• Develops Multiple Skills: Encourages spatial awareness, fine motor skills, colour recognition, storytelling, and problem-solving through hands-on play
• Portable Play: Lightweight felt pieces are easy to pack up and take along for travel, visits to grandparents, or quiet play anywhere
• Screen-Free Entertainment: Engages children in tactile, imaginative play that builds creativity without devices
• Safe for Young Children: Soft felt material with no sharp edges makes this ideal for toddlers and preschoolers exploring independent play

Educational Play Benefits

This engaging city playset offers rich learning opportunities as children explore urban planning concepts, practice narrative skills through city scenarios, and develop spatial reasoning by arranging buildings and roads. The tactile felt pieces strengthen fine motor control while the open-ended nature encourages creative thinking and problem-solving.

What's Included

Complete felt city playset featuring buildings, vehicles, trees, people, road pieces, and accessories. Everything needed to create a vibrant cityscape straight from the box.

Product Specifications

• Premium quality felt construction
• Multiple city elements including buildings, vehicles, and characters
• Vibrant, child-safe colours
• Lightweight and portable for play anywhere
• Suitable for ages 3+ years
• Trusted Tooky Toy quality
• SKU: TP536

Perfect For

Ideal for creative children, quiet play activities, travel entertainment, Montessori-inspired play spaces, or families seeking open-ended toys that grow with their child. Makes an excellent birthday gift, educational toy choice, or addition to playroom collections.

Trusted by Australian families for quality craftsmanship and engaging play experiences. Give your child a city playset that sparks imagination and builds essential skills through creative, hands-on play.