Sylvanian Families | Skytop Fairy Castle

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Step into a storybook world high above the clouds with the Sylvanian Families Skytop Fairy Castle – a breathtaking, flower-filled amusement park where fairytales come to life! With swirling fountains, petal rides and a soaring floral lift, this magical castle is every little dreamer’s perfect playground.

This enchanting set includes two beautifully dressed figures: Crème the Chocolate Rabbit Baby in fairy attire and an exclusive Flower Fairy figure. Both wear sweet removable fabric outfits, with charming earrings that add a sparkle of whimsy.

Explore a world of interactive fun:

• Fairy Castle with a café table and chair for sweet moments

• Flower Sky Ride with three pastel gondolas

• Blossom Fountain with sparkling water-effect droplets

• Leaf Boat ride, perfect for any child-sized Sylvanian

• Fairy Stand lets the Flower Fairy "fly" into the scene

• Secret Door, Rainbow and Ivy Decor add even more magical detail

This set is brimming with storytelling potential and sensory-rich features that encourage imagination, fine motor skills and social play. Pair it with the Baby Dream Amusement Park or Baby Mermaid Castle (sold separately) for a full fantasy theme park experience.

What’s in the box:

• Chocolate Rabbit Baby (Crème) and Flower Fairy

• Fairy Castle, rainbow, lily of the valley, ivy decorations

• Floral Lift, Leaf Boat, fountains, waterfalls, flower cups

• Café accessories including table and chair

• 3 Sky Ride Gondolas (Pink, Orange, Blue)

• Fairy Stands, earrings and more – 40+ magical pieces!

Suitable for children aged 3 and up.

Please note: Some images may feature additional Sylvanian Families figures or accessories not included with this set.