Sylvanian Families | Seal Family

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Dive into Imaginative Play with the Sylvanian Families Seal Family

The Sylvanian Families Floater Seal Family brings the magic of seaside adventures to your child's playtime. This charming four-piece family set features Father Maurice, Mother Amora, and their adorable babies Puffy and Muffy—each beautifully crafted to inspire hours of creative storytelling and nurturing role play.

Why Parents Love Sylvanian Families

• Premium Quality Craftsmanship: Luxuriously soft velveteen flocking and exquisite attention to detail make these collectible figures a joy to hold and display
• Encourages Imaginative Play: Perfect for developing social skills, empathy, and creativity through family-based storytelling and role play scenarios
• Fully Poseable Characters: Movable arms, legs, and head on each figure allow children to create realistic poses and dynamic seaside scenes
• Expandable Play World: Compatible with the entire Sylvanian Families collection—add houses, furniture, and other families to build a complete village
• Screen-Free Entertainment: Engages children in hands-on, imaginative play that develops fine motor skills and narrative thinking
• Heirloom Quality: Durable construction means these figures can be treasured for years and passed down through generations

What's Included

Complete Floater Seal Family set with four fully articulated figures: Father Maurice, Mother Amora, baby Puffy, and baby Muffy. Each character comes dressed and ready for seaside adventures in Sylvanian Village.

Perfect For

Ideal for children aged 3+ who love animal families, dollhouse play, collecting, or creating their own imaginative worlds. Makes a wonderful birthday gift, special occasion present, or addition to an existing Sylvanian Families collection.

Educational Benefits

• Develops storytelling and language skills
• Encourages nurturing and empathetic play
• Builds fine motor skills through dressing and posing
• Promotes social-emotional learning through family role play

Trusted by Australian families for over three decades, Sylvanian Families combines premium quality with timeless play value. Start or expand your Sylvanian Village today with this delightful Seal Family.