Steffi Love Happy Family

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Celebrate the joys of family life with the Steffi Love Happy Family Doll Set, exclusively at Toybox Tales. This charming set is ideal for children aged 3 and up, offering a wonderful introduction to concepts of family care and interaction through imaginative play.

This delightful set features Steffi, her partner Kevin, and their adorable baby, each with articulated features for realistic play. Dress them up, sit them down for dinner, or take them out for a stroll with the included miniature accessories that mimic everyday family life. The set provides a playful yet insightful way to explore family roles and relationships, promoting empathy and nurturing behaviors.

Children can engage in scenarios that mirror real life, such as feeding the baby, going for family walks, or enjoying leisure time together. This hands-on play helps to develop emotional intelligence and social skills as kids enact various family activities and responsibilities.

Key Features:

• Includes Steffi, Kevin, and baby dolls with articulated limbs
• Realistic accessories for family activities like a stroller, high chair, and more
• Encourages role-playing and understanding of family dynamics
• Helps develop emotional intelligence and social interaction skills
• Made with safe, non-toxic materials suitable for young children

The Steffi Love Happy Family Doll Set is an excellent tool for parents to introduce concepts of family bonding and responsibilities in a fun and engaging manner. Perfect for gifts or as a new addition to your child’s doll collection, it promises to bring hours of joyful play and learning. Let your child discover the warmth and love of a happy family with every play session!