Steffi Love Ballerina

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Step into the enchanting world of ballet with the Steffi Love Ballerina Doll, exclusively available at Toybox Tales. Tailored for children aged 3 and up, this beautiful doll is perfect for young dance enthusiasts who dream of pirouettes and grand jetés.

Steffi Love is poised and ready to perform in her sparkling, pink ballet outfit complete with a tutu, ballet slippers, and a tiara. Her joints are specially designed to allow for a range of ballet poses, enabling your child to recreate classic ballet moves and invent new routines. This interactive play encourages not only creative expression but also improves motor skills and coordination.

The set includes a miniature ballet barre and a mirror, creating a realistic practice environment that will inspire hours of imaginative play. Children can act as Steffi's ballet instructor, choreographing dances and leading rehearsals, which fosters leadership skills and confidence.

Key Features:

• Elegant Steffi Love doll in a full ballerina outfit
• Poseable joints for realistic ballet movement
• Includes accessories like a ballet barre and a mirror
• Encourages creativity, coordination, and physical awareness
• Safe for children aged 3 and above
• Crafted with durable, non-toxic materials

Gift the magic of dance with the Steffi Love Ballerina Doll and watch your child twirl with joy. It’s an ideal gift for little dancers and anyone interested in performing arts, providing a delightful blend of play and inspiration. Perfect for special occasions or as a surprise to encourage artistic pursuits. Let your child discover the beauty of ballet with Steffi Love, where every dance tells a story!