Silicone Snap & Learn Sensory Teethers

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Introducing the Koala Dream Silicone Snap & Learn Sensory Teether – a delightful blend of sensory magic and soothing fun for your little one. These whimsical teethers are designed with soft, flat suction cups that easily snap together and pop apart with a gentle, satisfying sound, creating an engaging play experience that entertains and educates all at once. Babies will love exploring the different shapes, each with its own unique texture – from bumpy to ribbed to smooth – offering a variety of tactile sensations to stimulate developing senses and provide soothing relief for teething gums.

Made from 100% food-grade, BPA-free silicone, these teethers are perfectly safe for little mouths and wonderfully soft for eager chewers. The playful pop sound when pulled apart introduces babies to the concept of cause and effect, while the ability to connect and pull apart pieces helps build early problem-solving skills and fine motor development. Bright, cheerful colours add to the visual stimulation, and the simple snapping mechanism encourages little hands to grasp, twist, and explore.

Recommended for ages 4 months and up, the Koala Dream Silicone Snap & Learn Sensory Teether is more than just a teether - it’s a playful invitation to learn, discover, and grow through joyful exploration.