Police Officer Vest

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

One of our wonderful padded vests in the occupation Range perfect for that wannabe policeman. This is a great style of vest that is comfortable and easy to wear. Velcro closings at the side and quality workmanship with fabric tags to hang necessities. Good quality printing and reflective strips to add to the authenticity.

Our Dress Ups are made using the most beautiful fabrics, they are comfortable to wear and they hold a special charm of their own. Each gorgeous piece is a work of art with handmade applique and gorgeous trimmings. These amazing costumes are designed to last and to be handed down to reduce our Footprint on this beautiful earth through recycling.
Heirloom Quality - The joy of a costume purchased through our site is that you can see generations find pleasure in wearing an heirloom quality garment. We don't just sell costumes we breed a following of imaginative creatures who succumb to the magic of make believe.
Created by an Australian Family Business - Our range of Dress ups are Designed with passion in Australia and Hand Made with love in Indonesia under strict Fair-Trade Practices. You can have peace of mind that when you purchase one of our costumes you are indeed helping a community.
Materials & Care Instructions - Fabrics used are 100% Polyester but in the most beautiful ways. It is best to Hand wash our costumes in Cold water with a little bit of laundry liquid. This will ensure colours and applique are preserved. Pop them out in the shade until dry.