Paint a Picture - Unicorn Skies

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Kids will love getting creative with this innovative watercolour Paint-a-Picture set, with 6x vibrant built-in paint pigments on every page. 

A wonderful intro to painting for little artists, this design features 16x pages of beautifully illustrated unicorns and friends. Artworks can be easily removed once complete, thanks to the perforated edges, and the high quality watercolour card is perfect for displaying and preserving masterpieces. Magnetic closure on the set allows neat pack-up at the end of the day.

With a convenient mess free waterbrush and helpful sponge tool included, this all-in-one set is compact enough to make it a great travel toy for play on the go, or perfect for a quiet crafty afternoon at home.

• All-in-one kids watercolour painting set with built in pigments on each page
• Beautifully illustrated Unicorns & friends design
• Includes 16 pages each with unique illustration to paint, 6x paint pigments per page, 1x magic water brush, 1x sponge tool
• Closes neatly with magnetic seal
• Ideal for children ages 4-7