Ms Rachel Surprise Learning Box

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Turn everyday play into a learning adventure with the Ms Rachel Surprise Learning Box! Inspired by Ms. Rachel’s beloved baby and toddler videos, this interactive toy box is designed with developmental experts to nurture early milestones through play, discovery, and imagination.

Babies will love the thrill of lifting flaps and pulling out surprises, discovering six soft plush accessories — including a teddy bear, bunny, bus, scarf, carrot, and bubble gum. Each piece can be placed into one of the four interactive learning environments, encouraging animal and object recognition while strengthening fine motor skills like grasping, pinching, and placing.

Parents can join the fun by asking, “What’s in the box, what could it be?” — sparking early communication and speech development. A bonus learning card is included, packed with extra play ideas and tips to help make the most of each moment.

✨ Features:

• Interactive toy box with 4 learning environments

• Includes 6 plush surprise accessories: teddy bear, bunny, bus, scarf, carrot & bubble gum

• Encourages fine motor skills, sensory exploration & speech development

• Bonus learning card with play ideas and skill-building tips

• Made with baby-safe, super-soft fabric – perfect for little hands

• Suitable for ages 3 months and up

• Great as a newborn gift, baby shower present, or infant travel toy

🎁 The Ms Rachel Surprise Learning Box makes playtime magical — supporting learning, bonding, and development from baby’s earliest days.