MontiiCo Large Insulated Lunch Bag - Goal Keeper (Ice Pack Included)

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Keep Lunches Fresh with the MontiiCo Large Insulated Lunch Bag

The MontiiCo Large Insulated Lunch Bag in Goal Keeper is Australia's best-selling lunch bag for good reason. Durable, machine washable, and designed to keep lunches cool for up to 8 hours, this premium insulated bag handles the Aussie heat and daily school chaos with style. Includes a reusable ice pack for maximum cooling power.

Why Parents Choose MontiiCo

• 8-Hour Cooling Power: Premium insulation keeps food fresh and cool throughout the entire school day, even in Australian heat
• Generous Size: Large enough to fit most popular bento boxes, drink bottles, snacks, and ice pack with room to spare
• Machine Washable: Easy-clean design—simply toss in the washing machine when spills happen
• Built to Last: Premium materials tested for durability withstand daily use, drops, and the rough-and-tumble of school life
• Ice Pack Included: Comes with reusable ice pack to maximize cooling performance
• Cool Goal Keeper Design: Fun soccer-themed pattern perfect for sports-loving kids
• Australian Made Brand: Trusted MontiiCo quality designed specifically for Australian conditions

Perfect For

Ideal for school lunches, daycare meals, picnics, sports days, beach trips, and everyday family outings. The large size accommodates growing appetites from kindy through primary school and beyond.

Product Specifications

• Large insulated lunch bag in Goal Keeper design
• Keeps food cool for up to 8 hours
• Includes reusable ice pack
• Machine washable for easy cleaning
• Fits most popular bento boxes and drink bottles
• Premium, durable materials
• Weight: 820g
• Trusted MontiiCo Australian quality

Trusted by Australian families for quality, durability, and keeping school lunches fresh all day. Make lunchtime adventures easy with MontiiCo!