Melbourne City Tram & Tram Stop Set

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

The Melbourne tram and somewhere for it to stop — sold together in one box. It's the combination that actually makes the tram work as a play set rather than just a model, because now there's a destination and a reason to pull up.

The tram is the classic green and gold in Met livery, running as number 242 with MELBOURNE on the destination board. Pull it backwards, let go, and it runs itself down the hallway. No batteries.

The tram stop is the part that surprises people. It's 19cm long with a clear canopy roof, a proper bench, a passenger information display and printed advertising panels down the back — including an "I ♥ Australia" panel and the Free Tram Zone markings you'd see in the city. The platform even has the yellow tactile strip along the edge.

Together they make a small streetscape that a three-year-old can set up and run themselves. It's also a genuinely nice Melbourne gift for anyone sending something overseas.

The details

• Diecast tram with pull-back action — no batteries required
• Melbourne green and gold Met livery, tram number 242
• Tram stop platform measures 19cm x 4.75cm
• Clear canopy, bench seat, timetable display and printed advertising panels
• Recommended for ages 3+

Prefer them separately? There's the Melbourne City Tram on its own and the Tram Stop Model Kit. Or browse all our Planes, Trains & Automobiles.