Majorette | Collection Series

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Please note price is for ONE Collection Series Vehicle.  This is an assortment and is chosen randomly when ordering online.  Assortment may vary from what is pictured.

Rev up your collection with a dash of mystery! This isn’t just any die-cast car - it’s a premium collector’s piece, chosen at random from Majorette’s new Collection Series line.

What makes it special (according to the Toybox Tales crew):

• Random surprise - Order one and receive a mystery model from the latest Collection range (you won’t know which one until it arrives!)

• Premium craftsmanship - True 1:64 scale, with a full die-cast metal body and base, functioning suspension, rubber tyres, real-world wheels, chromed detailing, and sleek realist touches.

• Display ready - Ships with a clear display case and plinth so your mystery car is ready to showcase immediately

• Ever-evolving collection - The Collection series introduces new models in waves, with iconic vehicles from decades past and modern legends alike

How to enjoy it, Toybox Tales style:

1. Unbox your surprise car the moment it arrives - delight in whatever model you got.

2. Pop it onto the included plinth so it has its own little stage.

3. Start your collection - each new mystery car adds to a growing display of car stories.

4. Swap, trade, or display - whether you get a classic muscle car or a modern legend, every one becomes a conversation starter.

Whether you’re a die-cast fanatic or just starting your collection, this random surprise single makes every order an adventure. Add it to your shelf, your rotating display, or surprise a friend - because with Toybox Tales, the magic is in the mystery.