Magna-Tiles - Castle 25 Piece Set

Toybox Tales Shipping Policy

Australia-wide delivery with care, speed, and transparency

1. Where We Ship
We proudly deliver to every corner of Australia – from capital cities to rural townships and remote communities.
At this time, international shipping is not available.

2. Shipping Rates
We aim to keep shipping simple and fair:

• Standard Shipping (orders under $150): $11.95
• Standard Shipping (orders $150+): FREE
• Express Shipping (small to medium packages): $19.95
• Express Shipping (large or bulky items): $39.95

Shipping rates are calculated at checkout based on your order value and item type.

3. Delivery Partners
We use a trusted mix of Australia Post and reliable courier services to get your order to you safely and efficiently.
Tracking details will be provided as soon as your order has been dispatched.

4. Bulky or Remote Deliveries
In rare cases, large or heavy orders going to remote locations may become uneconomical to ship at standard rates.

If this happens:

• We’ll contact you promptly with a revised shipping quote.
• Any additional postage costs will be charged at actual cost only, with your prior approval.
• No additional fees will ever be charged without your consent.

5. Shipping Timeframes
We dispatch orders as quickly as possible and aim to get your toys on their way within 1–2 business days.
However, please note that shipping times are not guaranteed and may vary due to carrier delays or peak periods.

Toybox Tales is not liable for delivery delays once your order is with Australia Post or our courier partners, but we’re always here to help if something goes wrong.

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Create Your Own Fairy Tale with Magna-Tiles Castle

Transform fairy tale dreams into reality with the enchanting Magna-Tiles Castle Set! With a working drawbridge, an exclusive dragon figure, and magical glitter tiles, children can immerse themselves in a world of imagination and magnetic construction. The set features a beautiful balcony and spiral staircase, offering endless storytelling possibilities and construction fun. Whether children are defending their castle or soaring through the skies, this set encourages creativity and fantasy play.

What's Included

The Magna-Tiles Castle Set contains 25 magnetic pieces, perfect for creating imaginative stories and structures:

• 1 Drawbridge
• 1 Dragon Figure
• 1 Royalty Figure
• 1 Spiral Staircase
• 1 Balcony
• 2 Windows
• 2 Equilateral Triangles
• 2 Quarter Circles
• 4 Isosceles Triangles (2 Glitter, 2 Standard)
• 10 Squares (4 Glitter, 6 Standard)

Unique Features

• Innovative Design: Features the first working drawbridge, spiral staircase, and balcony. Includes exclusive dragon and royalty figures with redesigned windows to enhance storytelling and imaginative play.
• Developmental Benefits: Encourages learning through play by exploring cause and effect, logical reasoning, hand-eye coordination, and fine motor skills.

Perfect for Gifting

Ideal for young castle enthusiasts aged 3 and up, the Magna-Tiles Castle Set is a wonderful gift that combines creativity with imaginative play. For even more fun, explore the Magna-Tiles Castle DLX set to expand the adventure with medieval magnetic fun.

Always Compatible

All pieces in the Castle Set are compatible with other Magna-Tiles sets, making it easy to expand collections and creative possibilities.

Safety and Quality Guaranteed

Magna-Tiles pieces are crafted to endure hours of play, with a lattice design to prevent cracking and secure magnets with fastening rivets. Made from food-grade, non-toxic MABS plastic, these tiles are free from BPAs, phthalates, and latex, ensuring safe, hassle-free building.

Designed with Purpose

Magna-Tiles sets are cherished by builders aged 3 to 99, designed for engaging, experience-based play that is both fun and developmental. No instructions or adult supervision are required for this child-led adventure.