Kinderfeets Toddler Bike Helmet Matte - Silver Sage

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Keep little ones safe while they ride in style with the Kinderfeets Toddler Bike Helmet in Matte Silver Sage. Perfect for balance bikes, scooters, skates, and skateboards, this helmet blends comfort, safety, and a sleek modern finish.

Featuring an adjustable fit dial system and padded chin strap, it ensures a snug, secure, and comfortable fit. The ABS outer shell and EPS foam liner provide reliable protection, while ventilation holes keep riders cool. Each helmet also comes with two sets of Sweatsaver™ fit pads for added comfort and customisation.

✨ Features:

• Designed for balance bikes, scooters, skates & skateboards

• ABS outer shell + EPS foam liner for strong impact protection

• Adjustable fit dial system for the perfect fit

• Padded chin strap for comfort and security

• Includes two sets of Sweatsaver™ fit pads

• Ventilation holes for airflow

• Stylish matte silver sage finish

📏 Sizing & Fit:

• Fits head circumferences 46–52 cm

• To measure: wrap a tape around the child’s head at the middle of the forehead

• Tested & certified to Australian Standard AS/NZS 2063:2008

⚠️ Safety Note:
A helmet must always be fitted correctly:

• Forehead: front sits about two fingers above the eyebrows

• Jawline: straps should rest just below the earlobes

• Chin: buckle should sit one finger from the edge of the chin, snug but comfortable

🌿🚲 The Kinderfeets Toddler Bike Helmet – Matte Silver Sage is the perfect mix of safety, comfort, and modern design — helping little riders stay protected while looking stylish.