Hex Bots - Glow in the Dark Gecko Wall Crawler

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Get ready for wall-crawling, glow-in-the-dark fun with the Gecko from HEX BOTS – handpicked by Toybox Tales for kids who love tech, surprise play, and a bit of spooky excitement. This realistic lizard-style robot scurries across floors and climbs walls, thanks to smart suction-technology and full-function remote control.

With LED eyes that light up in the dark and a glow-in-the-dark body, this Wall Crawler is perfect for night-time play or showing off on a smooth surface at home. Use the remote control (with up to ~8 m / 25 ft range) to steer forward, backward, climb, and spin – making any wall your playfield! 

✨ Features:

• Full function remote control – control direction and movement

• Suction-based wall climbing – moves across walls, ceilings, and floors

• Glow-in-the-dark shell + LED eyes for standout fun in low light

• USB-rechargeable body + remote (batteries not included)

• Designed for ages 4 years and up (not suitable for under 3 due to small parts)

• Perfect for imaginative play, pranks, STEM-inspired robotics fun

At Toybox Tales, we believe play should surprise and delight – and the Gecko Wall Crawler delivers just that: a mix of robotics, movement, glow-magic and wall-defying action that kids won’t forget.