Harry the Black and Cream Dog

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Meet Harry the Dog, a Petite Vous soft toy with a big heart and an even bigger cuddle factor. Made from super soft plush in a classic cream and black colourway, Harry is designed to be a gentle and loyal companion. Measuring approximately 35 cm tall, 14 cm across the tummy and 27 cm when sitting, he is perfectly sized for children to hug and carry wherever they go.

Harry’s floppy ears and sweet expression inspire endless imaginative play and encourage nurturing moments. He is carefully crafted from safe, high-quality materials, making him a thoughtful choice for birthdays, new sibling gifts or simply to bring a smile to a little one’s face.

Key Features and Benefits

• Super soft plush for cosy hugs and sensory comfort

• Neutral cream and black tones suit any nursery or play space

• Floppy ears offer a tactile element children love

• Embroidered facial details for added safety and charm

• Encourages imaginative play, empathy and emotional connection

• Ideal 35 cm size for both cuddling and on-the-go adventures

At Toybox Tales we love toys that bring joy, comfort and companionship. Harry the Dog is one of those rare plush friends who feels instantly familiar, offering warmth and imaginative inspiration in equal measure. He is soft, safe and ready to join in on every adventure and quiet moment.

Suitable 3+ years.