Globber | Ace with Lights

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Globber Ace with Lights, for 4-14y

Elevate your scoot game with ACE LIGHTS. ACE LIGHTS is a 3-wheel scooter that blends premium design, rider-first features, and sleek colours—perfect for kids aged 4+ and all the way up to 100 kg!

This big 3-wheel scooter offers everything you need for a comfortable ride: a wide deck design with soft EVA foam, thick and durable light-up front wheels for glowtastic rides, a 5-height adjustable T-bar with swirl-designed grips, a patented folding system for easy transport and storage, and a patented steering lock system to scoot like an ACE!

ACE LIGHTS is also crafted with 27-30% Global Recycled Standard (GRS) plastic* in applicable components.

Extra wide, anti-slip deck. ACE LIGHTS’ wide deck design makes a big impact on comfort and stability. Featuring an extra-wide, anti-slip, and two-toned deck lined with high-quality EVA foam and a reinforced structure, it supports riders up to 100kg—perfect for growing kids and confident teens.

5-height adjustable T-bar. Easily adjust ACE LIGHTS to your height for a comfy ride, with a 5-height adjustable T-bar (74cm, 79cm, 84cm, 89cm and 94cm) and soft TPR swirl grips for a secure and comfortable hold as you zoom!

Patented folding system. Fold ACE LIGHTS with a simple push of a button after a fun day of scooting. Trolley mode is also available to help kids and parents roll the scooter after playtime!

Patented steering lock system. Master balance like an ACE! Globber’s patented steering lock fixes the two front wheels in a locked vertical movement. Once balance is mastered, simply unlock the button to enable lean-to-steer riding.

Glow-tastic LED wheels. Two high-quality, high-rebound 125mm (38mm wide) front wheels flash in white using battery-free LED dynamo technology—powered entirely by kinetic energy, no batteries needed.

• T-Bar heights - 74cm, 79cm, 84cm, 89cm and 94cm from ground
• Max rider weight - 100kg
• Scooter weight - 3.55kg