Cooee | Whistler (Assorted Colours)

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

The Cooee Whistler is an exciting and dynamic outdoor toy that takes your playtime to the next level! Designed to make a fun whistling sound as it flies through the air, this lightweight and easy-to-throw toy is perfect for kids and adults who love to get outside and get active. Available in assorted colours, each Cooee Whistler adds an extra layer of fun to your outdoor adventures.

Whistling Fun: As the Cooee Whistler flies, it creates a playful whistling sound, making every throw more thrilling and engaging for players of all ages.

Durable and Lightweight: Made from high-quality, durable materials, the Whistler is built to last through countless outdoor games. Its lightweight design ensures easy handling and long-distance throws, whether you're at the park, beach, or backyard.

Assorted Colours: Available in a variety of bright, eye-catching colours, the Cooee Whistler adds a pop of excitement to any game. Each one comes in a random colour, making it a surprise every time!

Perfect for All Ages: Whether you're playing a casual game of catch or challenging friends to a distance throw competition, the Cooee Whistler is great for players of all ages and skill levels.

Add a fun twist to your outdoor games with the Cooee Whistler, available at Toybox Tales—where we bring the excitement of play to your family, one throw at a time!