Connetix | Pastel Creative Pack 104 Piece

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Designed to encourage hours of limitless creativity, fun and learning, all through PLAY!

The CONNETIX 104 Piece Pastel Creative Pack includes a variety of shapes, such as standard and open squares, equilateral, right angle and isosceles triangles and 2-square rectangles in eight of our signature pastel colours. It's the perfect catalyst for family play, inspiring bigger CONNETIX creations and expanding the range of colours your child can explore.

With a generous selection of pieces to build with, this pack encourages children to take their ideas further, creating everything from houses, castles and shops to animals, vehicles and imaginative small worlds. The inclusion of open squares (perfect for windows and doors) add extra opportunities for storytelling and role play, helping children bring their creations to life through open-ended exploration.

Suitable for collaborative play, the Pastel Creative Pack invites siblings, friends and family members to build together, share ideas and work on larger projects. As children design, construct and experiment, they can develop confidence, problem-solving skills and spatial awareness through hands-on play. Compatible with the entire CONNETIX range, this pack unlocks endless opportunities to create, imagine and build in beautiful pastel tones.

Package Contents

• 40 x Standard Squares
• 16 x Isosceles Triangles
• 16 x Right Angle Triangles
• 16 x Equilateral Triangles
• 8 x Open Squares
• 8 x 2-Square Rectangles
• 1 x Inspiration Book