Connetix | Ball Run Launcher Pack 47 Piece

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Designed for fast-moving, action-packed fun, the CONNETIX Ball Run Launcher Pack reimagines what's possible in ball run play, introducing an innovative launcher piece that takes every build to the next level.

Children will delight in hitting the launcher button and watching the wooden balls blaze through their builds. Every launch becomes an exciting experiment in cause and effect as builders vary force, test new angles, adjust heights, and swap tube pieces to see how each change transforms the outcome.

Featuring a mix of clear tube pieces, including slides, turns and straight pieces, builders can create endless ball run designs full of twists, turns and momentum. Clear connector rings create a seamless look so runs appear more continuous. Plus, the versatile stopper can be plugged into any connector point to redirect runs and explore different pathways through each design.

The pack also includes two wooden balls, 11 connector tiles in our bright colour range, as well as five squares for further stability.

The Ball Run Launcher Pack is a fun-filled way to bring hands-on STEAM learning to life, perfect for exploring force, motion and problem-solving while pushing designs further with every build.

Package Contents

• 1 x Launcher
• 1 x Stopper
• 6 x Long Straights
• 4 x Short Straights
• 4 x U Pieces
• 6 x Small Turns
• 3 x Slides
• 4 x Connector Rings
• 11 x Connector Squares
• 5 x Standard Squares
• 2 x Wooden Balls
• 1 x Inspiration Book