Connetix | Ball Run Bright Pack 114 Piece

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Create twisting tracks, launch exciting races and discover endless ways to build, test and redesign.

The CONNETIX Ball Run Bright Pack features exclusively designed clear fluted tubes, including six spiral tubes, colourful wooden balls, 16 standard squares, connector squares in eight bright colours, and a dynamic mix of twists, turns and slopes for action-packed ball run play. Clear connector rings make joining tubes easier while creating long, uninterrupted runs for a seamless play experience. Split pieces send balls in either direction to create branching pathways and side-by-side races, while the release gate lets you pause, load and launch multiple balls at once. The square funnel makes it easy to feed in one ball or many at once, while the redesigned bowls feature higher walls to help keep balls on track as they swirl and unlock even more creative building possibilities.

Build towering runs, twisting tracks or side-by-side race courses, then send the balls zooming through bends, splits and slopes designed entirely by you. Perfect for encouraging experimentation and open-ended play, this pack invites children to explore concepts such as gravity, motion, cause and effect, and problem-solving through hands-on discovery.

With endless opportunities to build, test and redesign, every creation becomes a new engineering challenge. Whether creating simple runs or elaborate constructions, children can develop perseverance and confidence as they refine their designs and bring their ideas to life. Designed to grow with your child, our best-selling ball run packs deliver fast-paced fun while inspiring curiosity, imagination and STEAM learning with every build.

Package Contents

• 24 x Connector Tiles
• 16 x Standard Square Tiles
• 12 x U Pieces
• 12 x Small Turns
• 12 x Connector Rings
• 8 x Wooden Balls
• 6 x Short Straights
• 6 x Long Straights
• 6 x Spiral Tubes
• 4 x Slides
• 2 x Staircases
• 2 x Bowl Pieces
• 2 x Split Tubes
• 1 x Funnel
• 1 x Release Gate
• 1 x Inspiration Book