Brio | Steaming Train Set 24 pieces

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Chug around this classic figure 8 train set with realistic steam effects in the 36017 Steaming Train Set. The red battery-powered engine produces safe-to-touch steam as it drives around the tracks. Once you’re out of water, simply refill the engine using the refill load that’s pulled behind the train. Press the red forward button on the top of the engine, the front lights turn on as the steam starts to rise and you’re off again on more classic wooden railway adventures.

About BRIO World: BRIO World is our open-ended play system that grows with your child. All BRIO World toys, from our train tracks to our vehicles and characters, work with each other to create an entirely customisable world that’s great for challenging growing minds. There’s endless combinations of imaginative play waiting to be explored and this classic train set can be combined with any other BRIO World product for a richer play experience.

36017 Steaming Train Set includes 24 pieces; 1x Battery-Operated Steaming Train, 1x Cargo Wagon with Refill Load, 1x Mountain Tunnel, 1x Mountain Track, 2x Wooden Trees, 1x Railway Sign, 15x Wooden Train Tracks, 1x Wooden Railway crossing.

For ages 3 years and up.