Brio | Rescue Team Train Set 44 pieces

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

All systems go — there’s a mission in motion! The BRIO Rescue Team Train Set puts your child in the heart of the action, where teamwork, problem-solving, and imagination take the lead. With 44 high-quality pieces, this dynamic emergency services set brings the world of rescue to life through interactive road and rail play.

Children can build thrilling scenes across multiple levels, combining trains, tracks, and vehicles with role-play figures and buildings that spark endless storytelling. This exciting set includes:

• 1x Fire & Rescue Train

• 1x Helicopter for high-flying rescues

• 1x Police Motorcycle and 1x Police Station

• 1x Ambulance with Lights & Sounds

• 1x Hospital Garage

• 3x Role-Play Figures: Firefighter, Paramedic, and Police Officer

• Railway Tracks, Roads & Rescue Accessories

Every element has been thoughtfully designed to mirror real-world emergency scenarios, allowing children to understand and explore how different services work together. From airlifting patients to responding to roadside incidents, this set builds empathy, coordination, and creative confidence.

Crafted with FSC-certified European beech wood and durable, safe plastics, the Rescue Team Train Set is fully compatible with all BRIO World systems — meaning your little ones can grow their railway while expanding their imagination.

Perfect for Everyday Heroes Aged 3 and Up:

• Inspires role-play and social learning through collaborative rescue missions

• Supports fine motor skills, spatial thinking, and creative storytelling

• Expands easily with other BRIO World sets

• A show-stopping gift idea for birthdays, holidays, or milestones

At Toybox Tales, we’re passionate about toys that teach while they entertain. This set is more than play — it’s preparation for life’s big lessons, wrapped in fun and adventure.