b.box | 500ml Insulated Drink Bottle

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Keep Drinks Perfect All Day with the b.box 500ml Insulated Drink Bottle

The b.box 500ml Insulated Drink Bottle redefines cool with triple-layer insulation superpowers that keep drinks at the perfect temperature all day long. Designed for active kids who need serious hydration, this larger 500ml bottle keeps liquids cold for up to 15 hours or warm for up to 8 hours—perfect for school, sports, and adventures.

Why Parents Choose b.box Insulated Bottles

• Triple-Layer Insulation: Advanced insulation technology keeps drinks cold for up to 15 hours or warm for up to 8 hours—even in Australian heat
• Generous 500ml Capacity: Larger size perfect for older kids, active days, and staying hydrated throughout the school day
• Soft Silicone Straw Top: Flexible, gentle on little mouths for comfortable free-flow drinking
• Push-Button Opening: Easy one-handed operation encourages independence and prevents spills
• Integrated Carry Handle: Built-in handle makes it easy to carry, clip to bags, or grab on-the-go
• Easy to Clean: Minimal parts design makes cleaning simple—dishwasher safe on top rack
• Safe Materials: Made from premium stainless steel, PP, and silicone—completely BPA-free
• Durable Construction: Built to withstand drops, bumps, and daily school life

Perfect For

Ideal for school days, sports training, outdoor adventures, beach trips, family outings, and everyday hydration. The 500ml capacity is perfect for older children, tweens, and teens who need more hydration throughout busy, active days.

Product Specifications

• Capacity: 500ml / 16.9 fl. oz.
• Triple-layer insulation keeps drinks cold up to 15 hours or warm up to 8 hours
• Soft silicone straw top with push-button opening
• Integrated carry handle
• Made from stainless steel, PP, and silicone
• BPA-free and food-safe
• Weight: 330g
• Dishwasher safe (top rack only)
• Trusted b.box Australian quality

Trusted by Australian families for quality, innovation, and keeping kids hydrated all day. Make hydration easy with the b.box 500ml Insulated Drink Bottle!