2 In 1 Insects And Their Homes Peg Puzzle

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

The 2 in 1 Insect and Their Homes Peg Puzzle by Koala Dream is a captivating educational toy that invites children to explore the fascinating world of insects. This peg puzzle features eight amazing minibeasts, including a bee, butterfly, dragonfly, spider, worm, ladybird, frog, and snail. As children lift each insect-shaped puzzle piece, they discover the unique habitats where these minibeasts live. Whether it's a beehive, spider webs, a leaf, or even compost, each insect is associated with its specific environment. This interactive feature sparks curiosity and enables children to learn about the diverse habitats in which minibeasts thrive. The 2 in 1 Insect and Their Homes Peg Puzzle nurtures a love for nature and provides an engaging way for children to develop cognitive and fine motor skills. By matching each insect to its corresponding habitat, children enhance their problem-solving abilities and expand their knowledge of the natural world. Crafted with attention to detail, this peg puzzle showcases vibrant colors and sturdy construction, ensuring durability and long-lasting use. The wooden pegs attached to each puzzle piece make it easy for little hands to grip and lift, promoting dexterity and hand-eye coordination.

Puzzle size approx. 30cmLx 22cmHx2cmW.

• Rec. Age: 18 Months +
  
• Features 8 amazing minibeasts, including bee, butterfly, dragonfly, spider, worm, ladybird, frog, and snail
• Lift the insects to discover their unique habitats, such as beehives, spider webs, leaves, and compost
• Encourages cognitive development, fine motor skill
  
• Content Pieces: 9