Steffi Love Mermaid Twins (Assorted)

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Immerse your child in the mystical depths of the ocean with the Steffi Love Mermaid Twins Doll Set - Assorted, exclusively from Toybox Tales. Perfect for children aged 3 and up, this set encourages exploration of fantastical undersea adventures and storytelling.

Each set includes two mermaid dolls, Steffi and her twin sister, each adorned with glittering tails and intricate fin details that shimmer like the sea. Available in assorted styles, these mermaids come in a variety of vibrant colours and designs, each equipped with their own unique charm. The dolls' hair is long and flowing, perfect for brushing and styling, adding another layer of interactive play.

The Mermaid Twins inspire tales of mystical ocean quests and magical treasures, fostering creativity and expanding the boundaries of your child's imagination. These dolls are not only beautiful but also help develop fine motor skills and emotional intelligence as children engage in caring for and playing with their mermaid friends.

Key Features:

• Includes two mermaid dolls, Steffi and her twin sister, in assorted styles
• Glittering tails and detailed fins in vibrant colours
• Long, stylable hair for added play value
• Encourages creativity, storytelling, and emotional development
• Made with safe, non-toxic materials suitable for children

The Steffi Love Mermaid Twins Doll Set - Assorted is a gateway to a world of magic and adventure under the sea. It’s the perfect gift for children who dream of mermaids and mystical oceanic adventures, providing endless hours of creative play. Collect all styles to let your child's underwater fantasies come to life!