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Steffi Love Mermaid Twins (Assorted)

Steffi Love  |  SKU: SB-105734162
Regular price $19.95
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    Delivery and Shipping

    Toybox Tales Shipping Policy

    Australia-wide delivery with care, speed, and transparency

    1. Where We Ship
    We proudly deliver to every corner of Australia – from capital cities to rural townships and remote communities.
    At this time, international shipping is not available.

    2. Shipping Rates
    We aim to keep shipping simple and fair:

    • Standard Shipping (orders under $150): $11.95

    • Standard Shipping (orders $150+): FREE

    • Express Shipping (small to medium packages): $19.95

    • Express Shipping (large or bulky items): $39.95

    Shipping rates are calculated at checkout based on your order value and item type.

    3. Delivery Partners
    We use a trusted mix of Australia Post and reliable courier services to get your order to you safely and efficiently.
    Tracking details will be provided as soon as your order has been dispatched.

    4. Bulky or Remote Deliveries
    In rare cases, large or heavy orders going to remote locations may become uneconomical to ship at standard rates.

    If this happens:

    • We’ll contact you promptly with a revised shipping quote.

    • Any additional postage costs will be charged at actual cost only, with your prior approval.

    • No additional fees will ever be charged without your consent.

    5. Shipping Timeframes
    We dispatch orders as quickly as possible and aim to get your toys on their way within 1–2 business days.
    However, please note that shipping times are not guaranteed and may vary due to carrier delays or peak periods.

    Toybox Tales is not liable for delivery delays once your order is with Australia Post or our courier partners, but we’re always here to help if something goes wrong.

    Return and Refund Policy

    Toybox Tales Returns & Refunds Policy

    Hassle-free returns with a little care and clarity

    1. 30-Day Return Window
    We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

    To be eligible, items must be:

    • In the same condition as received
    • Unused and unworn
    • With all original tags and packaging intact

    It is the sender’s responsibility to ensure items are securely packaged for safe return.

    2. Return Shipping & Fees

    • Return postage is at the sender’s expense (unless the item is faulty or incorrect).
    • Original shipping charges are non-refundable for change-of-mind returns.
    • Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

    3. How to Start a Return
    To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
    Returns without prior authorisation will not be accepted.

    4. Faulty, Damaged, or Incorrect Items
    We care deeply about product quality and your experience.

    Please inspect your order immediately upon delivery. If your item is:

    • Faulty or defective
    • Damaged in transit
    • Not what you ordered

    Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

    5. Refunds
    Once we receive and inspect your return, we’ll notify you of the outcome.

    • If approved, refunds will be processed via your original payment method.
    • Please allow time for your bank or credit card provider to complete the transaction.

    6. Exchanges
    Need a different item or size?
    Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

    7. Items Not Eligible for Return
    For hygiene, safety, and customisation reasons, the following items cannot be returned:

    • Perishable goods (e.g. food, plants, flowers)
    • Personal care items (e.g. beauty products)
    • Custom or personalised orders
    • Gift cards
    • Items marked as sale or clearance

    If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

    8. Data & Privacy Assurance
    Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

    Description

    Immerse your child in the mystical depths of the ocean with the Steffi Love Mermaid Twins Doll Set - Assorted, exclusively from Toybox Tales. Perfect for children aged 3 and up, this set encourages exploration of fantastical undersea adventures and storytelling.

    Each set includes two mermaid dolls, Steffi and her twin sister, each adorned with glittering tails and intricate fin details that shimmer like the sea. Available in assorted styles, these mermaids come in a variety of vibrant colours and designs, each equipped with their own unique charm. The dolls' hair is long and flowing, perfect for brushing and styling, adding another layer of interactive play.

    The Mermaid Twins inspire tales of mystical ocean quests and magical treasures, fostering creativity and expanding the boundaries of your child's imagination. These dolls are not only beautiful but also help develop fine motor skills and emotional intelligence as children engage in caring for and playing with their mermaid friends.

    Key Features:

    • Includes two mermaid dolls, Steffi and her twin sister, in assorted styles
    • Glittering tails and detailed fins in vibrant colours
    • Long, stylable hair for added play value
    • Encourages creativity, storytelling, and emotional development
    • Made with safe, non-toxic materials suitable for children

    The Steffi Love Mermaid Twins Doll Set - Assorted is a gateway to a world of magic and adventure under the sea. It’s the perfect gift for children who dream of mermaids and mystical oceanic adventures, providing endless hours of creative play. Collect all styles to let your child's underwater fantasies come to life!

    Payment & Security

    Payment methods

    • American Express
    • Apple Pay
    • Google Pay
    • Mastercard
    • PayPal
    • Shop Pay
    • Union Pay
    • Visa

    Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

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