Steffi Love School

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Prepare for a day of learning and fun with the Steffi Love School Doll Set, available exclusively at Toybox Tales. Designed for children aged 3 and up, this interactive playset not only entertains but also educates, bringing the excitement of a school day into your home.

Steffi is dressed as a dedicated teacher, ready to lead her class with enthusiasm and care. The set includes a classroom backdrop complete with a blackboard, desks, and educational accessories like books, a globe, and teaching aids. This setting provides the perfect stage for your child to role-play school scenarios, whether Steffi is teaching, students are learning, or it's time for a fun school activity.

Engaging in school-themed play helps children understand and process their own educational experiences, promotes empathy by playing different roles, and enhances their storytelling skills. It’s an ideal way to encourage creativity, cognitive development, and social skills through interactive and imaginative play.

Key Features:

• Steffi Love doll dressed as a teacher with movable limbs for realistic play
• Classroom setup including a blackboard, desks, and various educational tools
• Promotes educational role-play, empathy, and social interaction
• Helps develop storytelling abilities and a positive view of school
• Crafted from safe, non-toxic materials ideal for young children

The Steffi Love School Doll Set is perfect for little learners who love to explore the world of education through play. It’s a great gift for encouraging educational aspirations and making learning fun. Let your child take the lead in their imaginative classroom with Steffi Love!