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$11.95 Standard (Free over $200)
$19.95 Express ($39.95 for large items).
Some exceptions: see FAQ's for full details
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@toyboxtales.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@toyboxtales.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
EverEarth-Personalised Train Letter Y.
Spell out your children's names in style and sweetness with the Ever Earth bamboo letters.
Styled from sustainable bamboo, with cute colourful letters.
A truly unique way to learn the alphabet, display a child’s name or even write a sweet message.
Additional Details:
We ship to every corner of Australia. At this stage we do not offer International Shipping.
Orders over $200 are shipped to you via standard shipping free of charge.
For orders under $200, standard shipping is $11.95.
Express Shipping is available for $19.95 for general packages and $39.95 for large or bulky items.
For both standard and express shipping we use a combination of Australia Post and Trusted Couriers.
On rare occasions it becomes uneconomical for us to send some bulky orders to remote locations. Toybox Tales reserves the right to contact you with a revised shipping cost should this be the case. Any additional postage costs will be charged at cost and communicated clearly before charges are incurred by the customer. We will never automatically charge additional costs.
While every effort is made to get your item to you as quickly as possible, Toybox Tales can not guarantee shipping times of Australia Post and our Courier Partners.
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