Mikie the Monkey

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Meet Mikie the Monkey, a Petite Vous plush full of playful charm and cuddly comfort. Crafted from soft plush in warm brown tones, Mikie is ready to swing into adventures and share quiet snuggles. Measuring approximately 35 cm tall, 14 cm across the tummy and 27 cm when sitting, he is the perfect size for children to carry, cuddle and cherish.

With his sweet embroidered features and friendly smile, Mikie offers both safety and personality. He inspires imaginative play, encourages nurturing skills and provides a constant source of comfort. His timeless design makes him an ideal gift for birthdays, baby showers or simply to brighten a little one’s day.

Key Features and Benefits

• Super soft plush for cosy hugs and tactile enjoyment

• Warm brown tones suit any nursery or play space

• Embroidered facial details for added safety and expression

• Encourages imaginative play, empathy and storytelling

• Perfect 35 cm size for home cuddles or travel adventures

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At Toybox Tales we adore soft toys that combine character with comfort. Mikie the Monkey is a lovable companion, ready for make-believe play, bedtime stories and all the special moments in between.

Suitable 3+ years.