Kaiko Fidgets | Hand Caterpillar Fidget by Kaiko

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

A soothing sensory tool for calm, focus, and busy hands.

The Kaiko Hand Caterpillar Fidget is a simple yet powerful fidget designed for children, teens, and adults who thrive on tactile input. Its smooth rolling beads provide repetitive, grounding movement that supports focus, reduces anxiety, and offers a quiet sensory experience anywhere.

Why we love it at Toybox Tales

✔️ Smooth rolling beads – ideal for calming busy fingers and minds
✔️ Silent and discreet – perfect for classrooms, therapy, or work
✔️ Durable stainless steel design – built to last everyday fidgeting
✔️ Compact and portable – fits easily in pockets, pencil cases, or therapy kits

Product Features

• Material: Stainless steel beads and cable

• Design: Series of smoothly rolling beads threaded along a flexible stainless steel cable for continuous tactile input

• Weight: Lightweight and comfortable to hold

• Size: Fits easily in the palm or fingers for discreet use

• Noise level: Silent – suitable for quiet environments

• Use: Roll between fingers or squeeze gently for grounding sensory input

Perfect for:

• Children needing quiet sensory tools to focus at school

• Teens and adults who fidget to reduce stress or anxiety

• Occupational therapy kits for tactile and fine motor skill support

• Parents looking for simple, effective fidgets to support calm and self-regulation

At Toybox Tales, we love the Hand Caterpillar because it offers calm confidence in a compact, simple tool – helping children and adults navigate their day with ease and focus.