Heebie Jeebies | Freeze Dried Pineapple Lollies | Mini

Toybox Tales Shipping Policy

Australia-wide delivery with care, speed, and transparency

1. Where We Ship
We proudly deliver to every corner of Australia – from capital cities to rural townships and remote communities.
At this time, international shipping is not available.

2. Shipping Rates
We aim to keep shipping simple and fair:

• Standard Shipping (orders under $150): $11.95
• Standard Shipping (orders $150+): FREE
• Express Shipping (small to medium packages): $19.95
• Express Shipping (large or bulky items): $39.95

Shipping rates are calculated at checkout based on your order value and item type.

3. Delivery Partners
We use a trusted mix of Australia Post and reliable courier services to get your order to you safely and efficiently.
Tracking details will be provided as soon as your order has been dispatched.

4. Bulky or Remote Deliveries
In rare cases, large or heavy orders going to remote locations may become uneconomical to ship at standard rates.

If this happens:

• We’ll contact you promptly with a revised shipping quote.
• Any additional postage costs will be charged at actual cost only, with your prior approval.
• No additional fees will ever be charged without your consent.

5. Shipping Timeframes
We dispatch orders as quickly as possible and aim to get your toys on their way within 1–2 business days.
However, please note that shipping times are not guaranteed and may vary due to carrier delays or peak periods.

Toybox Tales is not liable for delivery delays once your order is with Australia Post or our courier partners, but we’re always here to help if something goes wrong.

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Experience the sweet and satisfying crunch of our Pineapple freeze-dried candy, now available in a mini 20-gram package. These classic treats have been taken to a whole new level through our revolutionary freeze-drying process, originally developed for NASA's Apollo missions.

Super Crispy:
Our Pineapple freeze-dried candy undergoes a magical transformation, expanding to double or even triple their original size during the freeze-drying process. The result? A super crispy and lightweight treat that's truly unique.

Super Dried:
With over 99% of the water content removed from these delectable candies, you can count on them staying crunchy for years to come. Our Pineapple candy is built to stand the test of time.

Super Tasty:
The absence of moisture allows for an intense concentration of the delightful Pineapple flavor, making every bite an indulgent experience.

The Freeze Drying Process:
Ever wondered, "How is freeze-dried candy made?" Our freeze-drying process begins by subjecting the candies to frigid temperatures as low as -40 degrees. They are then placed in a vacuum chamber, where the magic happens. Under reduced pressure, the water content within the candies sublimates, transforming into vapor. This process is repeated up to 100 times, resulting in the removal of more than 99% of the water. The end result is the perfect crunch that sets our freeze-dried Pineapple candy apart. All this is done right here in Australia.

Indulge in the science and flavor behind our extraordinary freeze-dried Pineapple candy. With roots in space exploration, we've brought this technology down to Earth to create a treat that's out of this world.