Globber | E-Motion 27

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Globber E-MOTION 27 Electric Scooter - Black/Titanium, 2-wheel scooter for 14Y+

E-MOTION 27 is a foldable 2-wheel, light-up foldable electric scooter for teens (aged 14y+). With a powerful motor and quality battery, built-in front suspension, patented folding system, user-friendly throttle, anti-slip, light-up deck, dual-braking system, 2-height adjustable T-bar, and ISO bell and light, E-MOTION 27 is a reliable and fun 2-wheel e-scooter designed with teens and adults in mind!

Features

• Foldable electric scooter for teens aged 14+ with a powerful 350w brushless motor integrated in the rear wheel core gives longer lifespan and greater efficiency; quality 36V, 7.5Ah lithium battery.
• User-friendly throttle integrated on the handlebars with 3 built-in safe speed modes (0-6km/h max; 0-18km/h max; 0-25km/h max) for intuitive acceleration. You can cruise at steady speeds without removing your hands from the T-bar, ensuring secure speed and steering.
• LCD screen with backlight displays the battery level, speed mode and current speed.
• Integrated patented folding system with safety lock for convenient carry and storage.
• Built-in front suspension for maximum shock absorption.
• Low reinforced deck that lights up for extra visibility with a wide, anti-slip silicone grip tape for secure e-scoots, supports up to 100kg.
• Smart and strong dual-brake system E-ABS and mechanical handbrake for safe deceleration. Front ISO bell integrated on the handlebar; ISO light included in-pack for added safety.
• Super-wide aluminium T-bar, with a battery gauge embedded on the downtube with comfortable & dual-coloured TPR grips and a coloured column; for teens aged 14y+.
• High-quality & high-rebound 220mm front rubber pneumatic tire, and 100% rear dimpled rubber tire for shock absorption mounted on ABEC 7 bearings.