Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

CORE Scooter Travel Bag - Black

Introducing the CORE Scooter Travel Bag – your ultimate travel companion for taking your scooter on the go! Crafted with precision, this bag is designed to securely accommodate your scooter and all its components in one convenient package. Crafted from water-resistant materials, it ensures your scooter stays protected in various weather conditions.

Equipped with multiple sturdy carry handles and comfortably padded backpack-style shoulder straps, this bag makes transporting your scooter a breeze. Inside, the bar cavity is thoughtfully padded protecting your scooter's bar and deck during travel. Once you arrive at your destination we have included velcro bar straps on the outside so you can clip your bag to your scooter whilst riding to your hotel or spot.

Furthermore, our travel scooter bag boasts an interior velcro strap designed to secure your deck, along with two quick-release snap straps to keep your bars securely in place. To add to its functionality, the bag features two spacious interior pockets, perfect for storing small scooter parts, tools, or even your phone. Experience the ultimate in scooter travel convenience with the CORE Scooter Travel Bag!

CORE Scooter Travel Bag Features

• T Bag - Water Resistant
• Backpack straps
• Side Carry Strap
• Top Carry Handle
• Reinforced Base
• Velcro Bar straps on the exterior
• 2 x Internal Pockets
• Segregrated Deck and bar sleeve
• Heavy Duty Grey Lining for easy viewing
• Red Accent Straps
• CORE Graphics on the front

Can fit Decks up to 8 inch Wide and 24 inch Long as well as Handlebars 26 inch Wide and 30 inch Tall.

*Please note scooters and the contents of the backpack are not included with the bag.