Melbourne City Tram - Green & Gold in box | Diecast Pull Back

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Take a nostalgic ride through Melbourne’s charming streets with the Melbourne City Tram – Green & Gold, handpicked by Toybox Tales. This beautifully detailed diecast pull-back model celebrates the city’s iconic trams — a beloved symbol of Melbourne’s heritage and character.

Expertly crafted from durable diecast metal, the Green & Gold Tram features realistic detailing and a smooth pull-back motor, bringing Melbourne’s historic transport to life. It’s perfect for kids who love vehicles, collectors, or anyone who cherishes the spirit of the city.

Encouraging motor skills, creativity, and imaginative play, this classic model also makes a stunning display piece or thoughtful souvenir. Every pull and roll tells a story of Melbourne’s timeless charm — where every journey is an adventure.

✨ Features:

• Iconic green and gold design inspired by Melbourne’s historic trams

• Made from high-quality diecast metal for durability and realism

• Smooth pull-back action for engaging play

• Encourages imagination, storytelling, and fine motor skills

• Perfect for collectors and kids aged 3 years and up

• Presented in a collector’s display box

🚋💚 At Toybox Tales, we love toys that connect play with local culture — and the Melbourne City Tram – Green & Gold is a beautiful tribute to one of Australia’s most loved city icons.