Conversation Starters | Improbable Questions

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Step into a world of wild ideas and delightful debates with Improbable Questions – a cleverly curious card game by The Happy Gang. With 50 open-ended prompts designed to stretch imaginations and ignite thoughtful dialogue, this game invites players aged 10 and up to dive into conversations that are anything but ordinary.

Each question challenges you to look at the world from a fresh angle – encouraging creative thinking, perspective-taking, and meaningful connection. Whether it’s a cosy evening at home, a weekend getaway, or a lively gathering with friends, Improbable Questions turns any moment into an opportunity for laughter, discovery, and imaginative exploration.

Part of our beloved “Conversation Starter” range, this beautifully illustrated deck (art by Bavaroise) brings a burst of colour and fun to your playtime, all while nurturing communication skills and curiosity in a screen-free, enriching way.

Why It Belongs in Every Toybox Tales Home:
✔ Encourages creative thinking and expressive communication
✔ Sparks engaging conversations for families, friends, or classrooms
✔ Thoughtfully designed for tweens, teens, and curious adults
✔ Makes a wonderful gift or rainy-day go-to

Perfect For:
✨ Family dinner discussions
✨ Youth group or classroom warm-ups
✨ Sleepovers and getaways
✨ Curious kids and thoughtful tweens

Recommended Age: 10+
Includes: 50 illustrated question cards
Illustrated by: Bavaroise
Brand: The Happy Gang

Recommended for ages 10 years and up.