AquaPlay | LockBox

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Embark on a Splashy Adventure with AquaPlay’s LockBox – Where Learning Meets Imaginative Play!

Dive into the wonders of water play with the AquaPlay LockBox, a portable canal system designed to engage curious minds and busy hands. Ideal for preschoolers and primary-aged children, this compact playset introduces the magic of water movement through a hands-on lock system. Watch as Wilma the Hippo steers the container boat through swirling canals, operated by a kid-powered pump, while a sturdy crane at the harbour helps transfer cargo to the amphibious truck. As little ones crank the paddle wheel and guide boats through locks, they’re not just playing—they're learning about cause and effect, water physics, and basic engineering in the most delightful way.

Perfectly designed for both indoor and outdoor adventures, the LockBox is more than a toy—it’s a portable world of watery wonder that folds up into a neat suitcase for effortless storage or travel. With its robust components, including a container boat, amphibious vehicle, and plenty of moving parts, this set encourages cooperative play and storytelling. Plus, it’s easily expandable and compatible with other AquaPlay sets, making it a versatile gift for birthdays or holidays. Whether it’s a weekend at Grandma’s or a rainy afternoon at home, the AquaPlay LockBox keeps playtime flowing beautifully.

Assembled dimensions - (L x W x H): 85 x 65 x 22 cm

• 2-in-1 waterway and transport case
• Reservoir with hand pump, port basin with crane and container, hand crank with large paddle area, small bridge, driveway ramp
• Includes container boat with cargo, amphibious vehicle and game figure Wilma
• Easily expandable and combinable
• Easy installation with the enclosed instructions

For ages 3 years and up.