Air Toobz

Toybox Tales Shipping Policy

Australia-wide delivery with care, speed, and transparency

1. Where We Ship
We proudly deliver to every corner of Australia – from capital cities to rural townships and remote communities.
At this time, international shipping is not available.

2. Shipping Rates
We aim to keep shipping simple and fair:

• Standard Shipping (orders under $150): $11.95
• Standard Shipping (orders $150+): FREE
• Express Shipping (small to medium packages): $19.95
• Express Shipping (large or bulky items): $39.95

Shipping rates are calculated at checkout based on your order value and item type.

3. Delivery Partners
We use a trusted mix of Australia Post and reliable courier services to get your order to you safely and efficiently.
Tracking details will be provided as soon as your order has been dispatched.

4. Bulky or Remote Deliveries
In rare cases, large or heavy orders going to remote locations may become uneconomical to ship at standard rates.

If this happens:

• We’ll contact you promptly with a revised shipping quote.
• Any additional postage costs will be charged at actual cost only, with your prior approval.
• No additional fees will ever be charged without your consent.

5. Shipping Timeframes
We dispatch orders as quickly as possible and aim to get your toys on their way within 1–2 business days.
However, please note that shipping times are not guaranteed and may vary due to carrier delays or peak periods.

Toybox Tales is not liable for delivery delays once your order is with Australia Post or our courier partners, but we’re always here to help if something goes wrong.

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Unleash a world of interactive, air-powered fun with Air Toobz from Fat Brain Toy Co.! This hands-on STEM toy invites kids to build, experiment, and discover the magic of air flow through an exciting network of tubes and connectors. Create twisting loops, swirling paths, and gravity-defying mazes—then switch on the turbine and let the adventure begin!

Watch in awe as the foam balls hover, leap, and race through the tubes, defying gravity and inspiring endless scientific curiosity. Adjust the speed settings to see how airflow changes the movement of the balls—Will they float mid-air? Travel in an endless cycle? Or shoot out in a thrilling burst? With hours of open-ended play, this kit is perfect for curious minds eager to explore cause-and-effect, problem-solving, and creative design.

Why Air Toobz?

✔ Hands-On STEM Learning – Encourages critical thinking, problem-solving, and experimentation
✔ Open-Ended Play – Arrange the tubes any way you like for unlimited possibilities
✔ Fun for All Ages – Perfect for kids (and adults!) who love interactive science and engineering
✔ High-Quality Components – Includes a powerful turbine, flexible tubes, connectors, and plenty of foam balls

Whether you're a budding scientist or a creative tinkerer, Air Toobz makes learning air-powered physics an absolute blast! Ready to experiment? Let the air-powered adventure begin! 

Kit comes with:

• Kid-safe turbine that sends foam balls flying through a network of modular tubes
  
• Connect and arrange the tubes any way you want
• Accessories let you experiment with airflow and physics
• Fan unit features simple on/off button, large dial with LED indicators for adjusting airflow
• Experiment with how different levels of airflow affect movement
• Fan unit has a rubber carrying handle
• Rechargeable battery - 1 hour runtime on full speed, 3 hours on half speed
• Includes 20 colorful EVA foam balls, 6 transparent 12-inch tubes, 6 transparent orange corner tubes, 1 T-tube, 1 silicone funnel, 12 easy-fit connectors, 1 fan unit, charging cable
• Packaged in a reusable storage/carrying case
• Plugs into a wall outlet to recharge
• Fan unit measures 11.5 x 6.5 x 6 inches
• High-quality materials and construction - Lasting durability, exceptional play experience

For ages 3 years and up.