Brio | Starter Travel Train Set 22 pieces

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

All aboard for your child’s first big railway journey! The BRIO Starter Travel Train Set is the perfect introduction to the world of trains, storytelling, and open-ended play. With a classic figure-8 layout, this 22-piece set offers a brilliant balance of structure and imagination, designed to grow alongside your child’s curiosity and confidence.

This thoughtfully designed starter set includes:

• 1x Modern Travel Engine

• 1x Passenger Wagon

• 12x Wooden Track Pieces (figure-8 layout)

• 2x Viaduct Bridge Supports for elevated track play

• 1x Station Platform with 2 Track Pieces

• 2x Play Figures: Train Driver & Passenger

• 1x Luggage Accessory

Kids can pop the driver into the train cab, pick up the passenger from the platform, and chug through the tunnel and over the bridge in endless travel adventures. Every element invites hands-on learning, boosting fine motor skills, spatial awareness, and narrative thinking — all in one beautifully simple setup.

Part of the BRIO World, this beginner-friendly set is compatible with all other BRIO railway components, making it the ideal foundation for building a customisable train network that expands with your child’s imagination.

Made from FSC-certified European beech wood and premium-grade plastics, BRIO’s quality promise ensures each piece is durable, safe, and ready for years of play.

Why Families Love It:

• Ideal first train set to introduce railway play

• Encourages imaginative role-play and storytelling

• Strengthens coordination and problem-solving skills

• Fully expandable with all BRIO World sets

• Great gift idea for birthdays, holidays, or starting a BRIO collection

At Toybox Tales, we’re here to help you build the foundations of joyful, meaningful play. The Starter Travel Train Set is a brilliant first step on your BRIO journey — and a gateway to endless learning through movement and imagination.