My Forest Friends Double Sided Abacus

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Introducing the My Forest Friends Double Sided Abacus from Tooky Toy, a captivating educational toy designed to captivate young minds while they embark on a journey of learning and discovery. Crafted with precision and care in charming wooden hues, this versatile abacus offers double the fun and learning opportunities. On one side, children can explore the timeless appeal of a classic bead abacus, perfect for honing early counting skills and mathematical concepts. Meanwhile, on the reverse side, a delightful surprise awaits - a unique alphabet abacus featuring both upper and lower case letters adorned on the blocks. Each block's back showcases an illustrative image corresponding to the respective alphabet, transforming learning into a playful and immersive experience. This versatile toy seamlessly blends fun and education, encouraging children to not only master the alphabet but also to explore colors and develop essential counting abilities, all within the enchanting backdrop of a forest-themed setting. Crafted from high-quality timber and painted with child-safe, non-toxic paint, parents can rest assured knowing that safety is a top priority. Join the forest friends on a learning adventure with the My Forest Friends Double Sided Abacus a must-have addition to any educational toy collection, brought to you by Tooky Toy.

For ages 24 months and up.