Where Is Fox?

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Fox is hiding... can you find him? 🦊✨

Where is Fox? invites your little one on a playful woodland adventure filled with surprise flaps, bright illustrations, and endearing animal friends. Ideal for toddlers aged 1+, this interactive board book encourages curiosity, problem-solving, and joyful giggles with every reveal.

Each page is an opportunity for your child to engage their fine motor skills and early language development while bonding with you over the simple joy of storytelling. As they search for the elusive fox, they'll also be strengthening their concentration and visual tracking - all in a format that's made to last and love.

At Toybox Tales, we believe in making learning magical. Where is Fox? is more than a book - it’s a tool for nurturing growth, building connection, and inspiring wonder at every turn of the page.

❤️ Why You'll Love It:

• Builds Early Skills: Supports motor development, speech, and memory in a fun format.

• Interactive Reading: Encourages participation and prediction through lift-the-flap design.

• Wholesome Woodland Theme: Engaging illustrations full of charm and colour.

• Tough for Tots: Board book construction withstands busy hands.

• Beautiful Gift Choice: Perfect for toddlers, birthdays, or storytime surprises.

📦 Recommended for children aged 1+
📚 Board book | 12 pages