Silverlit | Pokibot (Assorted)

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Meet the Silverlit Pokibot—a pocket-sized robot that’s bursting with personality and fun! This interactive little bot is designed to captivate young minds with its ability to move, spin, and respond to claps and other sound commands. Whether it's dancing around or mimicking your movements, the Pokibot is packed with features that spark excitement and engagement. One of its coolest tricks? It can record and play back your voice, adding a whole new level of interaction that kids will love.

Each Pokibot comes with LED lights, quirky sound effects, and a mechanical voice that brings it to life. These fun robots are available in a range of bright, assorted colors, making them even more collectible. Whether used individually or together with other Pokibots for synchronized play, they’ll have kids laughing, learning, and experimenting with basic robotics.

Perfect for children aged 3 and up, the Silverlit Pokibot is not just a toy but a fantastic introduction to the world of tech and creativity. Watch as your little ones develop their motor skills and problem-solving abilities while having a blast. Available now at Toybox Tales, these miniature robots are the ideal gift for tech-loving kids. Get yours today and start building a collection of Pokibots that can chat, dance, and interact with one another!