Globber | Primo Plus with Lights

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Globber PRIMO PLUS LIGHTS Kids 3-Wheel Scooter

Brand Overview:
Globber is an award-winning brand, recognised for its innovative designs and unmatched functionality across its toddler scooters with seats, balance bikes & tricycles, kids/adults scooters, and stunt electric scooters. Made with 26-29% recycled plastic, this scooter helps you start your scoot-ventures responsibly.

Key Features:

1. Easy-to-Learn Scooting:

   • Patented steering lock button restricts the front wheels to move only forward and backward, enabling children to gain confidence and learn balance.
   • Once they’ve mastered balancing, the steering system can be unlocked to allow lean-to-steer riding.

2. Adjustable Design for Growing Kids:

   • Features a 4-height adjustable aluminium T-bar with easy-to-use clamp and TPR handlebar grips.
   • Suitable for a wide age range (approximately 3 to 9+ years), ensuring long-lasting use as the child grows.

3. Light-Up Front Wheels:

   • Equipped with LED light-up front wheels that require no batteries.
   • Powered by integrated dynamo technology: the faster the ride, the brighter the lights.

4. Robust & Safe Construction:

   • A low composite deck with a reinforced structure and an anti-slip surface offers improved stability and safety.
   • The extra-long and wide composite rear brake provides efficient braking while helping prolong wheel longevity, supporting riders up to 50kg.

Additional Specifications:

• Weight: Approximately 2.55kg, making it easy to carry and maneuver.
• Adjustable T-Bar Height from Ground: 67.5 / 72.5 / 77.5 / 82.5 cm

With the Globber PRIMO PLUS LIGHTS Scooter, you’re choosing a high-quality, adjustable, and eco-conscious option that encourages children to build balance, confidence, and coordination for years of active fun.