Abacus | Virtual Reality Gift Box | Animals

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Discover the animal kingdom like never before with this deluxe gift set, featuring a 96 page DK book and VR goggles to activate over 40 VR experiences.

This virtual reality book and gift set also includes a set of scratch art, including tools to create your very own works of art!

Dive into the animal kingdom with this deluxe gift set, featuring a 96 page DK book from Penguin Random House and unlock hundreds of animals, from monkeys and bears, to lions and hyenas! Use the included VR goggles to activate over 40 virtual reality experiences. Discover habitats, eating and mating behaviors, hunting strategies, and even the conservation and rescue efforts that protect these lovable creatures!

This virtual reality gift set includes a 96 page DK book loaded with over 40 immersive experiences, including VR goggles and collectible scratch art!

Embark on an unforgettable safari adventure from the comfort of your own home with the Abacus Virtual Reality Gift Box - Animals. Get ready to encounter majestic creatures from around the world in stunning virtual reality, bringing the wonders of the animal kingdom right to your fingertips.

With this immersive VR experience, you'll find yourself face-to-face with a diverse array of wildlife, from the towering elephants of the African savannah to the playful dolphins of the ocean depths. Explore lush jungles, vast plains, and mysterious underwater realms as you discover the beauty and diversity of Earth's ecosystems.

Delve into interactive simulations and educational content that provide fascinating insights into the lives of animals. From learning about their behaviors and habitats to witnessing incredible natural phenomena, every moment is filled with wonder and discovery.

Perfect for nature enthusiasts, aspiring zoologists, and curious minds of all ages, the Abacus Virtual Reality Gift Box - Animals offers a thrilling journey into the heart of the wild. Whether you're exploring the rainforests of South America or the frozen tundra of the Arctic, you'll be amazed by the beauty and majesty of the natural world.

Elevate your gift-giving experience and inspire a lifelong love of wildlife with the Abacus Virtual Reality Gift Box - Animals. It's more than just a gift—it's an adventure waiting to be explored. Start your virtual safari today and embark on a journey of discovery unlike any other.