Kaper Kidz Bouncy Rider | Ashby the Rabbit

Toybox Tales Shipping Policy

Australia-wide delivery with care, speed, and transparency

1. Where We Ship
We proudly deliver to every corner of Australia – from capital cities to rural townships and remote communities.
At this time, international shipping is not available.

2. Shipping Rates
We aim to keep shipping simple and fair:

• Standard Shipping (orders under $150): $11.95
• Standard Shipping (orders $150+): FREE
• Express Shipping (small to medium packages): $19.95
• Express Shipping (large or bulky items): $39.95

Shipping rates are calculated at checkout based on your order value and item type.

3. Delivery Partners
We use a trusted mix of Australia Post and reliable courier services to get your order to you safely and efficiently.
Tracking details will be provided as soon as your order has been dispatched.

4. Bulky or Remote Deliveries
In rare cases, large or heavy orders going to remote locations may become uneconomical to ship at standard rates.

If this happens:

• We’ll contact you promptly with a revised shipping quote.
• Any additional postage costs will be charged at actual cost only, with your prior approval.
• No additional fees will ever be charged without your consent.

5. Shipping Timeframes
We dispatch orders as quickly as possible and aim to get your toys on their way within 1–2 business days.
However, please note that shipping times are not guaranteed and may vary due to carrier delays or peak periods.

Toybox Tales is not liable for delivery delays once your order is with Australia Post or our courier partners, but we’re always here to help if something goes wrong.

Toybox Tales Returns & Refunds Policy

Hassle-free returns with a little care and clarity

1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.

To be eligible, items must be:

• In the same condition as received
• Unused and unworn
• With all original tags and packaging intact

It is the sender’s responsibility to ensure items are securely packaged for safe return.

2. Return Shipping & Fees

• Return postage is at the sender’s expense (unless the item is faulty or incorrect).
• Original shipping charges are non-refundable for change-of-mind returns.
• Some returns may incur a restocking fee of up to 10%, especially for bulk or special orders.

3. How to Start a Return
To request a return, please email hello@toyboxtales.com.au or call (03) 9521 6998 before sending any items back.
Returns without prior authorisation will not be accepted.

4. Faulty, Damaged, or Incorrect Items
We care deeply about product quality and your experience.

Please inspect your order immediately upon delivery. If your item is:

• Faulty or defective
• Damaged in transit
• Not what you ordered

Contact us within 7 days of delivery so we can resolve it quickly. Where applicable, we may request photos to assist with assessment.

5. Refunds
Once we receive and inspect your return, we’ll notify you of the outcome.

• If approved, refunds will be processed via your original payment method.
• Please allow time for your bank or credit card provider to complete the transaction.

6. Exchanges
Need a different item or size?
Simply return the original item as per the above steps, and once accepted, place a new order to avoid delays or stock shortages.

7. Items Not Eligible for Return
For hygiene, safety, and customisation reasons, the following items cannot be returned:

• Perishable goods (e.g. food, plants, flowers)
• Personal care items (e.g. beauty products)
• Custom or personalised orders
• Gift cards
• Items marked as sale or clearance

If you’re unsure whether your item qualifies, feel free to contact us before purchasing or returning.

8. Data & Privacy Assurance
Any personal information you provide during the return process will be handled in accordance with our Privacy Policy, and used solely for processing your return or exchange.

Meet Ashby the Rabbit, a bouncy little buddy ready to spring into action and bring delight to your little one’s day. Designed by Kaper Kidz and thoughtfully selected by Toybox Tales, this inflatable ride-on is bursting with charm—and just the right amount of bounce!

Ashby isn’t just adorable—he’s designed for safe, active play. With a sturdy body, easy-grip ears for little hands, and a comfy seat, Ashby encourages balance, coordination, and confidence through every hop and bounce. Whether it’s a gentle indoor bounce or a full-on garden gallop, Ashby supports your child’s physical development in the most joyful way.

This playful companion comes complete with a free hand pump and meets the AS/NZS ISO 8124 safety standards, plus it’s Phthalates and PAHs free, giving you peace of mind as your child plays and explores.

Perfect for ages 18 months and up, Ashby makes a wonderful gift that encourages movement, imaginative play, and giggles galore. A treasured addition to any playroom, this bunny is bound to bounce straight into your family's heart.

At Toybox Tales, we champion toys that spark movement, wonder, and growth—and Ashby is the perfect playmate to do just that.

Your Bouncy Rider is designed with a one-way valve and should only be inflated using the pump supplied in this box. Attach the metal needle to the pump. Gently insert the needle into the one-way valve located at the base of the Bouncy Rider. Inflate the Bouncy Rider using the supplied needle and pump only. Once fully inflated, remove the pump and needle. The valve will automatically seal, and your Bouncy Rider will be ready for bouncing! Important Notes: Bouncy Riders will naturally deflate slowly over time. Simply reinflate them with the supplied pump as needed. Do not use a compressor to inflate, as this may cause the Bouncy Rider to burst. Over-inflation or under-inflation can result in injury or damage to the Bouncy Rider. Inflate carefully. Thank you for choosing a Bouncy Rider from Kaper Kidz! We’re delighted to bring a world of fun, activity, and imagination to your little one’s playtime. Designed with care and crafted from high-quality materials, your Bouncy Rider is not only entertaining but also helps develop gross motor skills and core strength in children.